Health and Safety Starts at the Front Door

Welcome/ Information Desk

When you walk through our doors, you will first meet the Welcome Desk team. They greet visitors, patients, and family members and can help your family and you get around the hospital. There are Welcome Desks in both the West and Main Buildings.

Stanford Children’s creates a safe and healthy space for you and your child. For that reason, all hospital visitors, family members, and patients must check in at the Welcome Desk to receive an ID badge before entering the hospital.

The Welcome Desk team also has information on the many resources and programs at Lucile Packard Children’s Hospital. If you have a question, just ask! Nothing is too large or too small for our staff.

If you are unable to visit the desk, you can use the phone in the hospital room or your own cell phone to call us. Our number is listed below.

General Phone Number/ Information Desk: 650-497-8005

We Are a Place of Healing

As a community, we treat each other and you with care and respect. Please talk with your bedside nurse, unit manager, patient navigator, social worker, or chaplain if you need support during your child’s hospital stay.

Parent, Caregiver, and Visitor Policy

You can find current information about coming into the hospital, visiting a patient, or staying overnight by using the Visiting Information and Guidelines website, or calling the Office of Patient Experience at (650) 498-4847.

Hospital Security

Our Security team focuses on safety by checking badges and making sure only visitors with permission are in the hospital. They can check on missing items, people without badges, or anyone acting against hospital guidelines.

Please let the team know if you see anything out of place in or around the hospital. You can find security at the Welcome Desk in each building or call them at the phone number below.

Security Department Phone Number: (650) 723-7222

Wash Your Hands Often

The best way to prevent infection and the spread of germs is by washing your hands. Wash your hands with soap and water or use hand sanitizer.

Always clean your hands:

When entering or leaving your hospital room.
Before or after eating or feeding your child.
After using the bathroom or changing a diaper.
After sneezing, coughing, or blowing your nose.

Learn more by visiting our COVID 19 Patient Education page.