Sharing Your Experience

We want to hear from you!

At Lucille Packard Children’s Hospital, we want you to have an ideal experience. We value your feedback because it allows us to improve and to recognize the staff members who provide the best possible experience and outcomes for you and your family.

The Office of Patient Experience

If you have a question or concern about your or your child’s hospital stay or admission, please reach out to The Office of Patient Experience. We always encourage you to first speak to someone on your care team if you have an issue or question. If you don’t receive an answer, the Patient Experience staff can help you. We can provide answers to your questions, give additional information, or assistance in solving the problem.

Contact Information:

General Phone Number: (650) 498-4847
Hospital Phone: 84847

Comments, Questions, Concerns

If you have comments, questions, or concerns about your child’s care, we want to know. We suggest you first discuss your concerns with your nurse, nurse administrator, or doctor. Our chaplains and social workers can also help.

Staff is on-site Monday through Friday 8:00 a.m. to 5:00 p.m. and on call on weekends and holidays from 8:00 a.m. to 5:00 p.m.

How to reach the Patient Experience Team

Complete an experience survey. A link to the form is available at the end of this lesson.
Call one of the team members at (650) 498-4847 on your phone.
Dial 84847 from a hospital phone.

For any concerns about patient safety or quality of care you feel we were unable to address, you may report your concern to the Joint Commission by:

Reporting a Patient Safety Event Online.
Calling (800) 994-6610 from your phone.

Recognize someone on the care team